Built for the rhythm of a working medical practice.

From the new-patient inquiry that comes in at 4:55 on a Friday to the six-month recall sitting unworked in your EMR, Reactor is configured around the operational realities of a modern practice — without getting in the way of the clinical work.

Configured around how a practice actually runs.

Reactor for medical sits alongside your EMR — it doesn't replace it. It handles the operational layer most practices stitch together by hand: intake, recall, reactivation, reputation, and the reporting that ties it all back to revenue.

• HIPAA-aware intake and communication workflows that capture new-patient inquiries the moment they come in — web, phone, or referral — and route them to the right coordinator.
• Recall and recare automation tied to visit type and provider cadence, so cleanings, physicals, and follow-ups get worked every week without anyone chasing the list.
• Insurance verification and intake forms sent automatically before the appointment, so the front desk isn't doing it at the window while three patients wait.
• Reputation engine that asks for a review at the right moment in the visit lifecycle — and routes private feedback inward before it becomes a public one-star.
• Reactivation campaigns for dormant patient files — the people who haven't been seen in 18 months and represent real, recoverable revenue.
• Operational dashboards that show new patients booked, recall worked, no-show rate, and review velocity — the numbers that actually predict the practice's next quarter.

From the new-patient inquiry to the dormant-patient reactivation.

What it actually looks like to run a practice on Reactor — every new-patient call captured, recall worked weekly, no-shows down, reviews compounding.

1. 01

   New-patient inquiry comes in

   Prospective patient submits a web form Friday at 4:55 PM. Reactor captures it, runs basic insurance and intake screening, and a coordinator (or the after-hours assistant) responds inside the hour — not Monday morning.

2. 02

   Booked, verified, prepped

   Appointment is booked into the schedule. Insurance verification request goes out automatically. Intake forms hit the patient's phone by text the day before — done before they walk in the door.

3. 03

   Front desk runs the visit, not the paperwork

   Patient arrives with intake complete and insurance verified. Front desk focuses on the human moment — check-in, copay, real welcome — instead of typing while three patients wait.

4. 04

   Recall scheduled before they leave

   At checkout, the next visit (cleaning, physical, follow-up imaging) is booked or queued into the recall engine with the right cadence. The 'we'll call you to schedule' loop ends.

5. 05

   Review asked at the right moment

   Twenty-four hours after a positive visit, the review request goes out — text first, email backup. Private feedback gets routed to the practice manager. Public five-star feedback flows to Google.

6. 06

   Dormant patients reactivated

   Patients who haven't been seen in 12–24 months get re-engaged on a cadence tuned to their visit type and provider — typically a meaningful, recoverable share comes back in the first 90 days.

The questions practice administrators ask first.

Is this HIPAA-aware?

Yes. Patient communication runs through HIPAA-aware channels with BAA in place, and the workflows are designed so PHI stays in the systems built to hold it. We don't push clinical data anywhere it shouldn't go.

Does it replace our EMR or PMS?

No — Reactor sits alongside your EMR/PMS as the operational and patient-experience layer. We integrate so booked appointments, recall lists, and patient records stay in sync without double entry.

What about specialty practices — derm, dental, ortho, vision?

The configuration adapts. Derm and dental lean heavily on recall and reactivation; ortho on referral pipelines and treatment-plan conversion; vision on annual recall and frame/contact reorder cycles. Same engine, different cadence.

Will this help us with insurance verification?

Reactor automates the request and tracks it through to confirmation, so the front desk isn't doing it at the window. Verification itself still happens through your clearinghouse — we just make sure it actually gets done before the visit.