Special orders drift
Sticky notes and good intentions.
A customer asks for something you don't have. It gets written down. When it arrives, it's easy for the call to slip.
For owner-run businesses ready to grow
Your business deserves better than duct tape.
Built around the way you actually work.
Reactor works alongside the tools you already use to keep customers, orders or jobs, schedules, and follow-up on track — set up by people who learn how your work runs.
Veteran-owned
US-based implementation
Not an agency. A partner who stays.
Configured for
Shops and service businesses
Specialty retail, the trades, and professional services.
The reality
You know the problem. You're living it.
Follow-up that depends on whoever has time, tools that don't talk to each other, and the owner holding it all together — without a clear view of what's working.
For shops
Events don't fill
The room stays half empty.
League night, a class, a tournament, a group ride — the regulars would come, but the reminder didn't go out.
Regulars go quiet
Someone stops coming in.
A weekly regular misses a month and it goes unnoticed. There's no list, no nudge, no reason for them to come back.
For service businesses
Missed calls
The phone rings while you're on a job.
You can't pick up with your hands full. By the time you call back, the customer may have called someone else.
Quotes go cold
The estimate sits unanswered.
A quote goes out and follow-up depends on someone remembering. The customer means to decide, then doesn't.
Scheduling gaps
Gaps and no-shows on the calendar.
Appointments shift, reminders don't go out, and a slot sits empty that could have gone to someone else.
You didn't start this business to spend your nights chasing follow-ups and rebuilding spreadsheets. Reactor exists so you don't have to.
The system
From the first call to the next visit or job. All in one place.
Reactor handles each step of how you win and keep customers — so less gets dropped, less gets done twice, and less depends on whether you remembered.
Capture everything
Calls, web forms, messages, and requests land in one inbox.
- Shops: counter signups and special-order requests.
- Service: calls, quote requests, and booking forms.
Respond in minutes
Questions get answered in minutes, by your team or an automated text-back once it's configured.
- Shops: stock and event questions get a reply.
- Service: a missed call gets a text back once it's configured.
Fill the calendar
Signups, bookings, and reminders go out on a schedule.
- Shops: events, leagues, and classes with waitlists.
- Service: jobs and appointments with reminders.
Run the day
Orders, jobs, schedules, and staff in one view, so the owner isn't the glue.
- Shops: special orders and pickups tracked.
- Service: the day's jobs and who's on them.
Get paid
Online invoices, deposits, and simple payment links.
- Shops: deposits on custom and special orders.
- Service: invoices and deposits on jobs.
Earn the next visit or job
Review requests, reactivation, and memberships keep customers coming back.
- Shops: regulars hear about what's next.
- Service: past customers get maintenance reminders.
Who Reactor is for
Who Reactor is for. Start with yours.
Specialty retail
Shops with regulars, events, special orders, and memberships.
Game & Hobby Stores
TCGs, miniatures, leagues and release weekends — configured for events, pre-orders, and the players who keep coming back.
RC Shops & Tracks
Race days, repair bays, and parts that go in and out of stock. Configured for shops with a track and a community.
Comics & Collectibles
Pull lists, release days, special orders, and collector events — configured to keep regulars informed and inventory moving.
Music Shops
Instrument sales, lessons, rentals, repairs, and special orders — connected around the musician, not scattered across separate lists.
Bike & Outdoor
Retail, service, special orders, and community outings — configured around seasonal demand and the next reason to get outside.
Board Game Cafés
Table reservations, learn-to-play nights, memberships, and private events — configured to turn first-time guests into regulars.
Service businesses
Businesses that run on calls, quotes, scheduling, and follow-up.
Don't see your business? Ask us. We configure Reactor around how your work actually runs.
The math
How much is your business leaking every month?
Missed calls and slow follow-up can cost you sales. Plug in four numbers for an estimate of what may be walking out the door, and what follow-up could recover.
Your numbers
The starting numbers are example values. Replace them with your own.
I run a
$85
200
25%
35%
Estimated monthly leak
$1,488/mo
Estimated recovery
Reactor starts at $99/mo.
$744 per month
~9 additional sales per month · $8,925 per year
Estimated monthly leak $1,488. Recovery at the Conservative assumption: $744 per month, $8,925 per year.
Estimate based on the numbers you entered. Not a guarantee of results.
See your real number
We'll walk through it together on a 30-minute strategy call.
The difference
Software alone doesn't fix anything. People do.
Some agencies hand you a login and walk away. Some software companies hand you a manual. We do neither — we set Reactor up around how your business runs, get it running, and keep it improving.
We configure
Built around how your business actually runs.
Your customers, your jobs and orders, your calendar — set up by people who take the time to learn how your work runs, not just the software.
We implement
From sign-up to a running system.
Workflows live, data moved, team trained. We don't call it done until it's delivering.
We stay
We don't disappear after launch.
Ongoing support and a partner you can actually call when something needs to change.
How we work
- Veteran-owned
- US-based implementation
- Month to month on every plan
- Setup quoted up front
Works alongside your stack
Keep your point of sale, field-service, and scheduling tools. Reactor works alongside them instead of replacing them.
Stay in the loop
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Ready to run a tighter business?
A 30-minute strategy call. We'll dig into how your business runs today, what's slipping through, and whether Reactor is the right fit. No pitch, no pressure.
Plans from $99/mo. Any setup work is quoted up front. Month to month available on every plan. See pricing