Service businesses
The trades, medical, and legal.
Plumbing, HVAC, electrical, landscaping, medical practices, law firms. Reactor is configured for the calls, quotes, schedules, and seasons that run a service business.
For service businesses & specialty retail ready to grow
Your business deserves better than duct tape.
Reactor is one system for your whole customer journey, from the first call or store visit through the invoice and the next one. We configure it around how you already work, and we answer the phone when you need us.
Veteran-owned
US-based implementation
Not an agency. A partner who stays.
Configured for
Service & specialty retail
Trades, legal, medical, and community-driven retail.
No setup fee
Month-to-month
Cancel anytime. No long-term contract.
Who Reactor is for
Two audiences. One operating system.
Specialty retail
Niche products, vibrant communities.
Game & hobby stores, RC shops and tracks, comics and collectibles, music and instrument shops, bike and outdoor, board game cafés — retailers whose customers show up for the community, not just the product.
The system
Every part of the customer journey. One unified system.
From the first phone call or store visit to the next reactivation, event, or membership renewal, Reactor brings the operations of your business into one place — so nothing gets dropped, nothing gets duplicated, and nothing depends on whether you remembered.
Capture
Every lead, every channel. Phone, web, social, missed calls, in-store signups. Nothing goes silent.
Respond
Speed-to-lead under five minutes. Automated, persistent, in your voice.
Convert
Quotes and special orders that follow themselves up. Pipelines that show what's stuck and where.
Operate
Scheduling, dispatch, events, staff, customer communication — coordinated, visible, calm.
Get paid
Online invoicing, deposits, simple payments, faster cash. No more checks in the mail.
Earn the next one
Automated reviews, reactivation, memberships. The next job or visit becomes a relationship.
The reality
You know the problem. You're living it.
Whether it's a service call at 7 AM or a walk-in on a Saturday afternoon, most businesses run on a stack of tools that don't talk to each other, processes held together by the owner's memory, and follow-up that depends on whoever has time. Sound familiar?
Missed calls
Calls go to voicemail.
Voicemails don't get returned. Leads find your competitor instead.
Slow follow-up
A quote goes out.
The customer goes cold. By the time anyone calls back, the job is gone.
Special orders drift
Sticky notes and good intentions.
A customer asks for something you don't have. It gets written down. Weeks later, it's in stock and no one remembers to call.
Empty seats, quiet aisles
The event doesn't fill itself.
League night, class, tournament, tune-up week — the regulars know, but the reminder never went out and half the room is empty.
Owner as glue
You hold it all together.
Dispatcher, bookkeeper, salesperson, marketer. The business runs because you don't sleep.
No visibility
You can't see what's working.
You know the business is working. You can't tell which marketing dollar is paying for itself, or where the leaks really are.
You didn't start this business to spend your nights chasing follow-ups and rebuilding spreadsheets. Reactor exists so you don't have to.
The math
How much is your business leaking every month?
Missed calls and slow follow-up don't just feel expensive — they are expensive. Plug in four numbers and see what's walking out the door, and what Reactor would put back.
Your numbers
$650
120
25%
35%
Estimated monthly leak
$6,825/mo
What Reactor recovers
$3,413 per month
~5 additional booked jobs or sales per month · $40,950 per year
Estimated monthly leak $6,825. Recovery at the Conservative assumption: $3,413 per month, $40,950 per year.
See your real number
We'll walk through it together on a 30-minute strategy call.
The difference
Software alone doesn't fix anything. People do.
Most agencies hand you a login and walk away. Most software companies hand you a manual. We're neither. Axial ARC is the strategic partner who configures Reactor around your business, gets it running, and keeps it improving — because the platform is the easy part.
We configure
Built around your business, designed to support how you actually work.
Service mix, pricing, workflows, customer journey — configured by people who understand the work, not just the software.
We implement
From sign-up to a running, optimized system.
Implementation isn't a checkbox. We take you the whole way — workflows live, team trained, system delivering from day one.
We stay
We don't disappear after launch.
Ongoing support, optimization, and a partner you can actually call when something needs to change. The thing every agency promises and almost none deliver.
By the numbers
From real Axial ARC clientsWorks alongside your stack
You already have tools. Reactor makes them work together — instead of replacing them.
Ready to run a tighter operation?
A 30-minute strategy call. We'll dig into where your business is, what's working, what's not, and whether Reactor is the right fit. No pitch, no pressure.