Emergency calls slipping through
A caller with a leaking pipe may call the next number if no one picks up. The system has to capture those calls.
Plumbing
Built for the way plumbing companies actually run.
From the late-night emergency call to the annual service plan, Reactor is configured around how plumbing businesses operate: the urgency, the customers, the rhythm.
Veteran-ownedUS-based implementationSetup quoted up front
Veteran-owned
US-based implementation.
Shops and service businesses
Specialty retail, the trades, and professional services.
From $99/mo
Month to month on every plan.
See pricing →Setup quoted up front
Any setup work is quoted up front.
The reality
What breaks in plumbing before anyone calls it a problem.
Quote-to-close drift
Plumbing quotes can be verbal or texted, and easy to forget to follow up. Follow-up needs a set schedule, not memory.
Service plans on paper
Recurring service plans should be the foundation of repeat revenue, but they often end up on a spreadsheet, if anywhere.
Reviews left on the table
The customer was happy. The review request didn't go out, so the work doesn't show up online.
The configuration
How Reactor is configured for plumbing.
Three parts of the system do the heaviest lifting in this trade. The rest of Reactor is still there.
Emergency call capture
Calls and missed-call text-backs captured in one place once configured, with an optional after-hours AI receptionist where you add one.
Quote follow-up on a schedule
Quote workflows tuned to plumbing: written quotes, follow-up on a set schedule, and a clear view of what's stuck and where.
Service plan management
Service plans with recurring billing, scheduled visits, and member communication, configured around your tiers.
Example scenario
How a plumbing job runs on Reactor.
Same work you do today. The difference is what happens automatically around it.
Illustrative workflow, not a specific customer's results.
The call comes in
A toilet is overflowing late in the evening. If an AI receptionist is configured, it can take the call and capture the address, the urgency, and the customer's preferred callback method. Otherwise a missed call gets a text-back once it's configured, and your team follows up.
Tagged and routed
The job is tagged as an emergency drain call and routed to the on-call tech with the context on file: past service history, equipment notes, and access notes from earlier visits.
On the way, on the record
The customer gets a 'tech on the way' text. The tech arrives with the job details, plan status, and prior notes.
Quoted in writing
The diagnosis becomes a written, line-itemed quote, with good/better/best options when they fit. Financing options can be presented where they're set up. Signature and deposit can be collected on the spot.
Service plan offered, not pitched
If the customer isn't on a maintenance plan, the right tier is suggested. The tech offers it like a checklist item, and enrollments are billed and scheduled from the same place.
Reviewed, remembered, reactivated
After the job closes, a review request goes out by text with an email backup. Later, the customer gets a reminder when seasonal maintenance comes around.
What gets configured
Built around these.
Inquiries answered in minutes
Lead capture
Missed calls get an automated text-back once it's configured, and your team replies to forms and chats while the customer is still deciding.
Quote follow-up on a set schedule
Quotes
Quote follow-up goes out on a set cadence, so open quotes are not left to memory. Financing options can be presented where they're set up.
Admin moved onto the system
Owner workload
Quoting, follow-up, dispatch coordination, review requests, and recall lists run in Reactor instead of on the owner's phone.
Review requests after the job
Reviews
After a completed job, a review request goes out by text with an email backup.
Where to start
Recommended starting package: Reactor Boost.
$399/mo
Boost fits plumbing companies that want monthly configuration help and priority support for call capture and quote follow-up. Launch fits a smaller operation that wants help getting set up. Core is for multi-service-line companies that want a named success lead and our fastest support.
Next steps
Look around, then talk to us.
Common questions
Plumbing questions, answered straight.
- Will it replace ServiceTitan or Housecall Pro?
- Usually no. Reactor works alongside it. Prebuilt and custom integrations are available. We confirm what's possible for your system on the strategy call. Custom work is scoped and quoted in writing.
- What about the optional after-hours AI receptionist? Does it sound robotic?
- If you add the optional after-hours AI receptionist, it is voice AI set up with your company name, service area, and how you want calls handled. Emergencies can be routed to the on-call tech, and other calls scheduled or passed to your team in the morning.
- We already do membership plans. Will this break what's working?
- We map your existing tiers, billing cadence, and benefits into Reactor and review them with you before anything goes live, including renewals, missed-payment follow-up, and seasonal reminders.
- How fast does this go live?
- How fast depends on how much help you want. Spark is self-serve, with starter kits. Launch adds a 45-minute onboarding session and a starter kit we configure for your shop. Boost and Core include monthly configuration help, and Core adds a 30-day onboarding plan. Custom integrations and builds are scoped and quoted separately, with a timeline in the quote.
Ready to see Reactor configured for plumbing?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.