Accessibility statement

1. Our commitment

Axial ARC is committed to making its digital experiences usable by as many people as possible, including people with disabilities. We aim to meet the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA on the axialarc.com marketing site, and we are progressively bringing the Reactor platform — our customer dashboards, pipelines, calendars, and workflow tooling — to the same standard.

2. Conformance status

We consider axialarc.com to be partially conformant with WCAG 2.1 Level AA. "Partially conformant" means that some parts of the site do not yet fully meet the standard, typically due to third-party content or older media. We treat accessibility as ongoing work rather than a one-time certification, and we re-test as we ship changes.

3. Measures we take

When designing and building our site and product, we work to ensure that:

• Pages are built with semantic HTML and a single, well-ordered heading structure per route.
• Interactive elements are reachable and operable by keyboard, with visible focus states.
• Color combinations in our dark theme meet AA contrast ratios for body text and interface elements.
• Meaningful imagery has descriptive alternative text; decorative imagery is hidden from assistive tech.
• Layouts are responsive and remain usable when text is resized up to 200%.
• Motion and parallax effects respect the operating-system prefers-reduced-motion setting.
• Forms include programmatic labels, clear error messages, and inline validation guidance.

4. Known limitations

Despite our best efforts, some content on axialarc.com and within the Reactor platform may not yet be fully accessible. Known areas we are actively working on include:

• Third-party embeds such as the booking widget, call-recording players, and embedded video may not always expose accessible names, captions, or transcripts.
• Older case-study assets, screenshots, and PDFs predating this statement may lack alternative text or tagged structure. We remediate these on request.
• Certain dense data views inside the Reactor dashboard (reports, pipeline boards, call logs) are still being refined for screen-reader navigation and keyboard-only operation.
• Some animated section transitions on the marketing site will continue to animate where reduced-motion is not signaled by the browser or OS.

5. Compatibility

The Axial ARC website is designed to work with:

• The latest two versions of Chrome, Safari, Firefox, and Microsoft Edge on desktop.
• iOS Safari with VoiceOver and Android Chrome with TalkBack on current mobile OS versions.
• NVDA and JAWS on Windows, and VoiceOver on macOS.

The site is not designed to support browsers more than two major versions out of date or assistive technologies released before 2019. Some features may still work in those environments but are not actively tested.

6. Technical specifications

Accessibility of axialarc.com relies on the following technologies working in combination with your browser and any assistive technologies installed on your device: HTML, WAI-ARIA, CSS, and JavaScript.

7. Assessment approach

Axial ARC assesses accessibility through a combination of internal review during design and engineering, automated tooling (including axe-core and Lighthouse) in our build pipeline, and manual keyboard and screen-reader testing on critical flows such as the homepage, pricing, contact, booking, and the Reactor sign-in. We have not yet completed a formal third-party audit.

8. Feedback and contact

We welcome feedback on the accessibility of the Axial ARC website and the Reactor platform. If you encounter a barrier, or need information from this site in an alternative format, please contact us:

• Email: accessibility@axialarc.com
• Web: axialarc.com/contact

We aim to acknowledge accessibility feedback within five business days and to provide a substantive response — including a remediation plan or alternative-format delivery — within ten business days.

9. Formal complaints

If you are not satisfied with our response, U.S. users may have additional rights under the Americans with Disabilities Act (ADA) and applicable state laws. We encourage you to contact us first so we can attempt to resolve the issue directly before pursuing a formal complaint.

10. Updates to this statement

This statement was last reviewed and updated on the effective date shown above. We revisit it whenever we make material changes to the website or platform, and at least annually.