Game & Hobby Stores
TCGs, miniatures, leagues and release weekends — configured for events, pre-orders, and the players who keep coming back.
Specialty retail
Niche products. Vibrant communities.
Specialty retail isn't a category — it's a way of doing business. Retailers of niche products whose customers show up for the community as much as the product: game & hobby, RC, comics and collectibles, music, bike and outdoor, board game cafés, and custom creations made to order. Reactor is configured for how a community-driven store actually runs.
The fit
Set up around your store, shaped for community-driven retail.
Whether you're running a game store with weekly leagues, an RC shop with a track out back, a comic and collectibles shop with a Wednesday crowd, a bike shop with weekend rides, or a bench where custom and made-to-order work goes out the door, the underlying problems are the same: capture visitors, fill events, follow through on special orders and commissions, and bring lapsed customers back.
- Membership and loyalty engines built for repeat-visit retail, not service appointments.
- Event, league, and class scheduling with automated SMS/email reminders and waitlists.
- Special-order and back-in-stock follow-through so the customer hears from you first.
- Pre-order and custom-order pipelines with deposits or pre-payment that can be collected online through your connected payment provider before work is queued.
- Review and reactivation automations tuned to community cadence, not one-time transactions.
The order journey
Pre-orders and custom orders, so customers get updates along the way.
Here's one illustrative shape a pre-order or custom-order pipeline can take in Reactor — from the first request to "ready for pickup." The stages, the wording, and the timing are configured around how your shop actually works; this is an example, not a template.
- 01
Submitted
The request is captured at the counter, from a web form, a DM, or a phone call — with specs, reference photos, and a target date attached to the customer record.
- 02
Confirmed
A quote or order confirmation goes out, and a deposit or full pre-payment can be collected online through your connected payment provider before the order is queued or the build begins.
- 03
In progress
The customer can see where it stands — ordered, in production, in transit — with a proactive update at each move instead of a phone call asking for one.
- 04
Arrived
The moment it lands, the balance-due request can go out automatically once it's configured, so payment is settled before anyone drives over.
- 05
Ready
A pickup or delivery window is offered, with reminders at three and seven days so nothing sits behind the counter for a month.
- 06
After the sale
A review request follows the handoff, then a reactivation nudge when the next drop, restock, or commission slot fits what they bought.
The point isn't the automation — it's the expectation. The customer gets status updates without having to call, your staff stops fielding status checks, and deposits mean you aren't financing someone else's custom build while it's in production.
Pick your shape
Start with a configuration built for your shop.
RC Shops & Tracks
Race days, repair bays, and parts that go in and out of stock. Configured for shops with a track and a community.
Comics & Collectibles
Pull lists, release days, special orders, and collector events — configured to keep regulars informed and inventory moving.
Music Shops
Instrument sales, lessons, rentals, repairs, and special orders — connected around the musician, not scattered across separate lists.
Bike & Outdoor
Retail, service, special orders, and community outings — configured around seasonal demand and the next reason to get outside.
Board Game Cafés
Table reservations, learn-to-play nights, memberships, and private events — configured to turn first-time guests into regulars.
Another community-driven shop?
Cards and memorabilia, model and miniatures, custom and made-to-order makers, fiber arts, coffee roasters — if your store runs on community, Reactor fits. Let's talk about your configuration.
Host events at your shop?
Answer eight quick questions and get a rating for each step of how you promote events, plus up to three fixes.
Ready to see Reactor configured for your specialty retail business?
A 30-minute strategy call. We'll dig into how your store actually runs — events, memberships, special orders, repeat visits — and whether Reactor is the right fit.