Seasonal whiplash
Busy weeks, then quiet ones. Call handling has to stretch in peak season and keep work coming in the off-season, without burning out the team.
HVAC
Built for the seasons, the maintenance plans, and the installs.
From the summer heat wave to the spring tune-up rush, Reactor is configured around how HVAC companies operate: the seasonal swings, the equipment lifecycles, the long sales cycles on change-outs.
Veteran-ownedUS-based implementationSetup quoted up front
Veteran-owned
US-based implementation.
Shops and service businesses
Specialty retail, the trades, and professional services.
From $99/mo
Month to month on every plan.
See pricing →Setup quoted up front
Any setup work is quoted up front.
The reality
What breaks in hvac before anyone calls it a problem.
Maintenance plans nobody manages
The recurring revenue is sitting in a spreadsheet, the calendar, and someone's head. Tune-ups get missed, members get forgotten, renewals slip.
Install quotes that drift
A system change-out quote shouldn't sit in a tech's truck. Quote-to-close needs structure, follow-up, and visibility, not memory.
Equipment data nobody can find
What model is in the attic? When was it installed? What's covered? When the truck rolls, the answer should be on the phone, not in a folder somewhere.
The configuration
How Reactor is configured for hvac.
Three parts of the system do the heaviest lifting in this trade. The rest of Reactor is still there.
Peak-season call handling
Capacity-aware booking and overflow routing for peak weeks, with optional after-hours AI handling where configured.
Maintenance plan management
Tune-up scheduling, renewal workflows, and member communication for your maintenance plans.
Install quotes that don't drift
Install quote workflow tuned to HVAC: good-better-best presentation and multi-touch follow-up. Financing options can be presented where they're set up.
Example scenario
How an HVAC job runs on Reactor.
Same work you do today. The difference is what happens automatically around it.
Illustrative workflow, not a specific customer's results.
Heat-wave Monday, phones busy
The first hot day of the year. Calls, web forms, and chats land in one queue that dispatch can see.
Triage by urgency and ticket size
No cooling in a house with a toddler outranks a thermostat swap. Calls are tagged by urgency, system age, and likely job size so the day can be sequenced and bigger jobs land with the right techs.
Diagnostic to recommendation
The tech arrives with the system history on file: install date, prior repairs, notes. The diagnosis becomes a good/better/best proposal. Financing options can be presented where they're set up.
Maintenance plan offered on service visits
The right plan tier is suggested based on equipment age and home size. Enrollments are billed monthly or annually, and tune-up visits are scheduled into the shoulder seasons.
Install jobs sequenced cleanly
Replacements move into a project pipeline with equipment ETA, install crew assignment, and customer status updates. Permit and inspection notes can be tracked on the job record where configured.
Slow season turns into recall season
Spring tune-ups, fall heating checks, and indoor-air-quality add-ons are worked through scheduled recall, so the maintenance base becomes steady work instead of a spreadsheet nobody touches.
What gets configured
Built around these.
Calls captured and triaged on peak days
Peak-day calls
On heat-wave and cold-snap days, calls are captured, triaged, and either booked or handed to a person.
Maintenance-plan offers on service visits
Maintenance plans
Tier suggestions and tech-side scripts put the plan offer into service calls.
Good/better/best proposals
Replacements and major repairs
Tiered proposals ready for the tech to send. Financing options can be presented where they're set up.
Tune-up recall and IAQ campaigns
Shoulder seasons
Recall and indoor-air-quality campaigns run on a calendar to the maintenance base in spring and fall.
Where to start
Recommended starting package: Reactor Boost.
$399/mo
Boost fits HVAC companies that want monthly configuration help and priority support to tune peak-season call capture and quote follow-up on system change-outs. Launch gives you help getting set up. Larger companies with multiple install crews or a sizable maintenance-plan base step up to Core for a named success lead and our fastest support.
Next steps
Look around, then talk to us.
Common questions
HVAC questions, answered straight.
- Does this replace our dispatch and invoicing software?
- Usually no. Reactor works alongside it. Prebuilt and custom integrations are available. We confirm what's possible for your system on the strategy call. Custom work is scoped and quoted in writing.
- Can it handle the seasonal swings?
- It's set up for them. Booking and overflow routing help in peak weeks, and recall and indoor-air-quality campaigns help fill the shoulder seasons.
- What about commercial work?
- Every Reactor plan can run a separate commercial pipeline alongside residential, with bid tracking, change orders, longer payment terms, and account-based reporting. Boost and Core include monthly configuration help to set it up.
- When will we see the maintenance plan side change?
- The tech-side workflow changes as soon as it is configured, so plan offers start on the next service call. Renewal revenue builds as the plan base grows, and how it builds depends on your market and your team.
Ready to see Reactor configured for hvac?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.