Reactor for practices. Intake to follow-through.
Law firms and medical practices win or lose on the first response and the follow-up after it. Reactor handles both, configured around how your practice actually intakes and schedules.
One system for the whole job — call to paid to next visit.
A missed intake call is a lost matter or a lost patient. Reactor captures every inquiry, answers it in minutes, books the consult, and keeps the recall and reactivation running without anyone remembering to do it.
Law Firms
From the first intake call to a signed engagement letter to a past-client referral two years later, Reactor is configured around the operational realities of a modern firm — without getting in the way of the practice of law.
What usually breaks
Intake that decides the case before the lawyer does
Most firms lose more revenue at intake than at any other stage. A slow callback, a clumsy consult booking, an unanswered weekend inquiry — the case goes to whoever picked up first.
Consults that don't convert
The consult happens, the prospect leaves to 'think about it,' and nobody follows up consistently. Without a real nurture sequence, half of qualified consults never sign.
Matter status updates that eat partner time
Clients call to ask 'where are we?' and a partner has to stop billable work to answer. The right communication cadence answers the question before it's asked.
How Reactor is configured
Intake speed-to-lead
Intake workflow tuned to legal — speed-to-lead under five minutes, conflict check prompts, qualified vs. unqualified routing, after-hours capture for weekend inquiries.
Consult-to-retainer nurture
Consult-to-retainer nurture sequences that follow up the way a senior associate would if they had unlimited time — by phone, by email, by text, in the right order.
Same-day engagement and payment
Engagement letters and retainer payment built into the pipeline, so signing happens the same day the prospect decides — not three follow-ups later.
Where to start: Reactor Forge — $499/mo. Most firms start on Forge. Legal intake is a conversion problem first — speed-to-lead under five minutes, consult-to-retainer nurture, and same-day engagement signing — and that's exactly what Forge is built around. Ignite covers after-hours capture for a solo practice. Multi-attorney firms with dedicated intake staff and referral-source reporting move to Core.
Medical Practices
From the new-patient inquiry that comes in at 4:55 on a Friday to the six-month recall sitting unworked in your EMR, Reactor is configured around the operational realities of a modern practice — without getting in the way of the clinical work.
What usually breaks
New patient inquiries that fall through
A prospective patient calls during a busy clinic hour, hits voicemail, and books somewhere else. The cost of a missed new-patient call is months of recurring revenue, not one visit.
Recall lists that nobody works
Six-month cleanings, annual physicals, follow-up imaging — the list exists in the EMR, but nobody has the time or the system to actually work it consistently.
Front desk doing the work of three roles
Phones, intake, insurance verification, scheduling, payments, follow-up — one or two people absorbing it all, and the patient experience suffers when any one piece slips.
How Reactor is configured
Compliant new-patient intake
HIPAA-aware intake and communication workflows that capture new-patient inquiries the moment they come in — web, phone, or referral — and route them to the right coordinator.
Recall and recare automation
Recall and recare automation tied to visit type and provider cadence, so cleanings, physicals, and follow-ups get worked every week without anyone chasing the list.
Pre-visit forms and verification
Insurance verification and intake forms sent automatically before the appointment, so the front desk isn't doing it at the window while three patients wait.
Where to start: Reactor Core — $999/mo. Most practices start on Core. The work is operationally heavier than intake alone — recall and recare across providers, pre-visit forms and verification, multi-provider scheduling, and the reporting a practice manager needs to see the whole picture. A solo provider or single-location practice can start on Forge and grow into Core as the schedule gets busier.
Ready to see Reactor configured for your practice?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.