Reactor for the trades. Configured, not just installed.
Plumbing, HVAC, electrical, and landscaping companies run on calls, quotes, crews, and seasons. Reactor puts all of it in one place and Axial ARC sets it up around how you already work.
One system for the whole job — call to paid to next visit.
The trades differ in the work, not in what breaks. Missed calls, quotes that go cold, a schedule only the owner understands, and invoices that sit. Reactor closes those gaps the same way for every trade — the configuration is what changes.
Plumbing
From the 2 AM emergency call to the annual service plan, Reactor is configured around how plumbing businesses operate — the urgency, the customers, the rhythm.
What usually breaks
Emergency calls slipping through
Most plumbing leads call once. If you don't pick up, they call the next number. The system has to capture every call, every time.
Quote-to-close drift
Plumbing quotes are often verbal, sometimes texted, rarely followed up. The system has to make follow-up automatic, not optional.
Service plans on paper
Recurring service plans should be the foundation of repeat revenue, but most plumbing companies run them on spreadsheets, if at all.
How Reactor is configured
Never miss the emergency call
Every emergency call captured, with after-hours AI receptionist handling overflow.
Quote-to-close that actually closes
Quote-to-close workflows tuned to plumbing — written quotes, automated follow-up, real visibility into what's stuck and where.
Service plans that run themselves
Service plan management with automated billing, scheduling, and member-only communication.
Where to start: Reactor Forge — $499/mo. Most plumbing shops land on Forge: three to eight trucks, decent lead flow, and a quote-to-close process that leaks. Ignite fits a one- or two-truck operation where the phone is the whole business; Core is for multi-service-line shops running dispatch and reporting at scale.
HVAC
From the August heat wave to the spring tune-up rush, Reactor is configured around how HVAC companies actually operate — the seasonal swings, the equipment lifecycles, the long sales cycles on change-outs.
What usually breaks
Seasonal whiplash
Three weeks of summer chaos, three weeks dead. The system has to surge with demand and hold the line in the off-season — without burning out the team.
Maintenance plans nobody manages
The recurring revenue is sitting in the spreadsheet, the calendar, and someone's head. Tune-ups get missed, members get forgotten, renewals never happen.
Install quotes that drift
A $14,000 system change-out shouldn't sit in a tech's truck for three days. Quote-to-close needs structure, follow-up, and visibility — not memory.
How Reactor is configured
Seasonal capacity control
Seasonal demand orchestration — capacity-aware booking, overflow routing, and after-hours AI handling for peak weeks.
Maintenance plan engine
Maintenance plan engine with automated tune-up scheduling, renewal workflows, and member-only communication channels.
Install quotes that don't drift
Install quote workflow tuned to HVAC — financing options, good-better-best presentation, automated multi-touch follow-up.
Where to start: Reactor Forge — $499/mo. Most HVAC shops start on Forge. It handles the two things that make or break the trade: surge-week call capture with urgency-based triage, and quote-to-close follow-up on system change-outs. Ignite covers the phones, but Forge is where install revenue stops drifting. Shops with 10+ techs, multiple install crews, or a maintenance-plan base worth managing step up to Core.
Electrical
From a Saturday service call to a six-figure commercial project, Reactor is configured around the two-businesses-in-one reality of an electrical contractor — the speed of service work, the discipline of project work, and the upsells hiding inside both.
What usually breaks
Two businesses in one
Residential service runs on speed-to-lead and small tickets. Commercial projects run on bids, change orders, and 60-day payment terms. One CRM rarely handles both well.
Project work that lives in email
Bids, RFIs, change orders, plan revisions — scattered across inboxes, threads, and printouts. The system has to be the source of truth, not another silo.
Service calls that get triaged badly
A panel hum vs. a permit-required upgrade vs. a generator install — different jobs, different techs, different revenue. Triage at the call shapes the day.
How Reactor is configured
Two pipelines, one system
Dual pipelines for residential service and commercial project work, configured to the way each side of the business sells and delivers.
Estimate-to-award tracking
Estimate-to-award workflow for commercial bids, with version control, follow-up cadence, and visibility into what's stuck.
Smart call triage
Smart call triage that routes service requests by complexity, ticket size, and tech specialty — the right job to the right truck.
Where to start: Reactor Forge — $499/mo. Most electrical contractors start on Forge. Service shops run on one side, commercial bids on the other — Forge's dual pipelines and estimate-to-award tracking keep both moving without dropping residential calls during bid season. Ignite is enough for a pure service shop. Contractors with multiple crews, a service agreement base, or a dedicated estimator team move to Core.
Landscaping
From the weekly maintenance route to the six-month design-build project, Reactor is configured around the many shapes a landscaping business takes — the density, the seasonality, the long sales cycles on bigger work.
What usually breaks
Routes that don't optimize themselves
Recurring maintenance lives or dies on route density. When the schedule is built in someone's head, every new account makes it worse, not better.
Design-build leads that go cold
A backyard renovation lead is worth $30,000. It also takes weeks of follow-up, drawings, and revisions. Without structure, the slow leads die in the inbox.
Weather and crew chaos
Rain pushes the route. A crew is short. Customers wonder where their team is. Without a system, the owner spends the morning on the phone managing the day.
How Reactor is configured
Route-based scheduling
Route-based maintenance scheduling with density optimization, weather-aware rescheduling, and proactive customer notifications.
Design-build pipeline
Design-build pipeline tuned to landscaping — multi-revision proposals, deposit collection, project milestone tracking from sale to completion.
Seasonal service campaigns
Seasonal service campaigns triggered by zone and history — mulch in spring, aeration in fall, holiday lighting in November, with one-click conversion.
Where to start: Reactor Forge — $499/mo. Most landscaping companies start on Forge. The revenue lives in two places Forge is built for: the design-build pipeline (multi-revision proposals, deposits, milestone tracking) and seasonal campaigns that convert your maintenance base into mulch, aeration, and lighting work. Ignite covers call capture for a smaller crew. Companies running several maintenance routes plus an install division step up to Core.
Ready to see Reactor configured for your trade?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.