Intake that decides the case before the lawyer does
A slow callback, a clumsy consult booking, or an unanswered weekend inquiry can cost a matter. The case may go to whoever picked up first.
Legal
Built for the way law firms actually win business.
From the first intake call to a signed engagement letter to a past-client referral years later, Reactor is configured around the operational side of a firm, without getting in the way of the practice of law.
Veteran-ownedUS-based implementationSetup quoted up front
Veteran-owned
US-based implementation.
Shops and service businesses
Specialty retail, the trades, and professional services.
From $99/mo
Month to month on every plan.
See pricing →Setup quoted up front
Any setup work is quoted up front.
The reality
What breaks in law firms before anyone calls it a problem.
Consults that don't convert
The consult happens, the prospect leaves to 'think about it,' and nobody follows up consistently. Without a follow-up sequence, qualified consults can go cold.
Matter status updates that eat partner time
Clients call to ask 'where are we?' and a partner has to stop billable work to answer. Scheduled updates can answer the question before it's asked.
Referrals and past clients left on the table
Past clients can be a valuable source of referrals and new matters, but only if the firm stays in front of them.
The configuration
How Reactor is configured for law firms.
Three parts of the system do the heaviest lifting in this trade. The rest of Reactor is still there.
Intake reply in minutes
Intake workflow tuned to legal: replies in minutes from your team, qualified vs. unqualified routing, and an optional AI intake assistant where configured. Intake questions are configured with your firm's rules in mind and reviewed with you before anything goes live.
Consult follow-up
Consult follow-up sequences by phone, email, and text, in the order you choose.
Engagement and payment in the pipeline
Engagement letters and payment links can be configured as part of the pipeline.
Example scenario
How a law firm job runs on Reactor.
Same work you do today. The difference is what happens automatically around it.
Illustrative workflow, not a specific customer's results.
Intake call after hours
A prospective client calls about a car accident in the evening. If an AI intake assistant is configured, it can take the call, run your qualifying questions, and capture the facts for your intake coordinator to follow up. Otherwise a missed call gets a text-back once it's configured.
Qualification and routing
The inquiry is checked against your practice-area criteria and routed to the right attorney's calendar. Intake questions are configured with your firm's rules in mind and reviewed with you before anything goes live.
Consult booked and prepped
The calendar invite goes out, the intake packet goes to the prospect's phone, and the attorney walks into the consult with the facts, dates, and notes already captured.
Engagement when they decide
Engagement letters and payment links can be configured to follow the consult outcome, so the next step is ready when the prospect says yes.
Status communication on cadence
Once the matter is open, clients can get scheduled status updates suited to the practice area, so fewer 'where are we' calls reach the partners.
Past clients and referral sources nurtured
Closed matters roll into longer-term follow-up: check-ins, education content, and referral-source touchpoints on a schedule.
What gets configured
Built around these.
Intake answered in minutes
Intake
Missed calls get an automated text-back once it's configured, and your team replies to qualified inquiries.
Engagement letters and payment links
Consult to engagement
Engagement letters and payment links can be configured, with structured follow-up after consults.
Status updates sent on schedule
Partner workload
Status communication, intake screening, and follow-up run in the system instead of on partner calendars.
Referral and past-client nurture
Referrals
Past clients and referral sources stay on a regular, appropriate contact cadence.
Where to start
Recommended starting package: Reactor Boost.
$399/mo
Boost fits firms that want monthly configuration help and priority support to keep intake and consult follow-up tuned. Launch gives a solo practice help getting set up. Multi-attorney firms with in-house intake staff and referral-source reporting move to Core for a named success lead and our fastest support.
Next steps
Look around, then talk to us.
Common questions
Law Firms questions, answered straight.
- Does this replace Clio, MyCase, or Filevine?
- Usually no. Reactor works alongside it. Prebuilt and custom integrations are available. We confirm what's possible for your system on the strategy call. Custom work is scoped and quoted in writing.
- Is this appropriate for a law firm to use?
- Intake questions are configured with your firm's rules in mind and reviewed with you before anything goes live.
- What about practice areas: PI vs. estate planning vs. business litigation?
- The configuration adapts. PI leans on intake reply and volume; estate planning on longer follow-up and life-event reminders; business litigation on referral-source relationships. Same platform, different cadence.
- If you add an AI intake assistant, will it practice law?
- No. If you add an AI intake assistant, it captures facts, runs your qualifying questions, and books consults. It doesn't give legal advice, and we draw that line clearly in the scripts we configure.
Ready to see Reactor configured for law firms?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.