New patient inquiries that fall through
A prospective patient calls during a busy clinic hour, hits voicemail, and books somewhere else. A missed new-patient call can mean losing a long-term patient, not one visit.
Medical
Built for the rhythm of a working medical practice.
From the new-patient inquiry that comes in late on a Friday to the recall list nobody has time to work, Reactor is configured around the operational side of a practice, without getting in the way of the clinical work.
Veteran-ownedUS-based implementationSetup quoted up front
Veteran-owned
US-based implementation.
Shops and service businesses
Specialty retail, the trades, and professional services.
From $99/mo
Month to month on every plan.
See pricing →Setup quoted up front
Any setup work is quoted up front.
The reality
What breaks in medical practices before anyone calls it a problem.
Recall lists that nobody works
Routine cleanings, annual physicals, follow-up imaging: the list exists, but nobody has the time to work it consistently.
Front desk doing the work of three roles
Phones, intake, scheduling, payments, follow-up: one or two people absorbing it all, and the patient experience suffers when any one piece slips.
Reviews and reputation left to chance
Happy patients may not think to leave a review. Without a request at the right moment, your online reputation can drift away from the care you deliver.
The configuration
How Reactor is configured for medical practices.
Three parts of the system do the heaviest lifting in this trade. The rest of Reactor is still there.
New-patient intake
Intake workflows that capture new-patient inquiries from web, phone, or referral and route them to the right coordinator.
Recall and recare reminders
Recall and recare reminders tied to visit type and provider cadence, so cleanings, physicals, and follow-ups get worked on a schedule.
Pre-visit forms
Intake and pre-visit forms can be configured to go out before the appointment, so the front desk isn't collecting them at the window.
Example scenario
How a medical practice job runs on Reactor.
Same work you do today. The difference is what happens automatically around it.
Illustrative workflow, not a specific customer's results.
New-patient inquiry comes in
A prospective patient submits a web form late on a Friday. It's captured, and a coordinator, or an after-hours assistant where configured, replies in minutes.
Booked and prepped
The appointment is booked. Pre-visit forms can be configured to go to the patient's phone by text ahead of the visit.
Front desk runs the visit, not the paperwork
With forms done ahead of time, the front desk can focus on check-in and a real welcome instead of typing while patients wait.
Recall scheduled before they leave
At checkout, the next visit (cleaning, physical, follow-up imaging) is booked or queued for recall on the right cadence.
Review asked at the right moment
After a positive visit, a review request goes out by text with an email backup. Private feedback goes to the practice manager.
Dormant patients reactivated
Patients who haven't been seen in a while get reminders on a cadence tuned to their visit type and provider.
What gets configured
Built around these.
Replies to new-patient inquiries in minutes
New patients
Inquiries get a reply from your staff, with an optional after-hours assistant where configured.
Recall lists worked on a schedule
Recall
Recare lists are worked on a weekly cadence instead of when someone gets to it.
Reminders and easy reschedule links
Appointments
Reminders with reschedule links go out before visits.
Review requests after visits
Reviews
After a positive visit, a review request goes out; private feedback is routed to the practice manager.
Where to start
Recommended starting package: Reactor Core.
$799/mo
Core fits practices that want a named success lead and our fastest support. The work is heavier than intake alone, with recall and recare across providers, pre-visit forms, and multi-provider scheduling. A solo provider or single-location practice can start on Boost, with priority support, and grow into Core as the schedule gets busier.
Next steps
Look around, then talk to us.
Common questions
Medical Practices questions, answered straight.
- How do you handle patient privacy requirements?
- Healthcare practices have specific privacy requirements, and they vary by practice. We discuss them with you on the strategy call, before anything is configured.
- Does it replace our EMR or PMS?
- Usually no. Reactor works alongside it. Prebuilt and custom integrations are available. We confirm what's possible for your system on the strategy call. Custom work is scoped and quoted in writing.
- What about specialty practices: derm, dental, ortho, vision?
- The configuration adapts. Derm and dental lean on recall and reactivation; ortho on referral pipelines and treatment-plan follow-up; vision on annual recall and reorder reminders. Same platform, different cadence.
- Will this help us with insurance verification?
- Reactor doesn't verify insurance. Intake and pre-visit forms can be configured to collect what your front desk needs before the visit; verification stays with your current process.
Ready to see Reactor configured for medical practices?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.