New patient inquiries that fall through
A prospective patient calls during a busy clinic hour, hits voicemail, and books somewhere else. The cost of a missed new-patient call is months of recurring revenue, not one visit.
Medical
Built for the rhythm of a working medical practice.
From the new-patient inquiry that comes in at 4:55 on a Friday to the six-month recall sitting unworked in your EMR, Reactor is configured around the operational realities of a modern practice — without getting in the way of the clinical work.
Veteran-ownedUS-based supportNo setup fee
Veteran-owned
US-based implementation
Not an agency. A partner who stays.
Configured for
Service & specialty retail
Trades, legal, medical, and community-driven retail.
No setup fee
Month-to-month
Cancel anytime. No long-term contract.
The reality
What breaks in medical practices before anyone calls it a problem.
Recall lists that nobody works
Six-month cleanings, annual physicals, follow-up imaging — the list exists in the EMR, but nobody has the time or the system to actually work it consistently.
Front desk doing the work of three roles
Phones, intake, insurance verification, scheduling, payments, follow-up — one or two people absorbing it all, and the patient experience suffers when any one piece slips.
Reviews and reputation left to chance
Happy patients rarely volunteer reviews. Unhappy ones do. Without a system that asks at the right moment, your online reputation drifts away from the care you actually deliver.
The configuration
How Reactor is configured for medical practices.
Three parts of the system do the heaviest lifting in this trade. The rest of Reactor is still there — these are the ones that move the number first.
Compliant new-patient intake
HIPAA-aware intake and communication workflows that capture new-patient inquiries the moment they come in — web, phone, or referral — and route them to the right coordinator.
Recall and recare automation
Recall and recare automation tied to visit type and provider cadence, so cleanings, physicals, and follow-ups get worked every week without anyone chasing the list.
Pre-visit forms and verification
Insurance verification and intake forms sent automatically before the appointment, so the front desk isn't doing it at the window while three patients wait.
A day in the life
How a medical practice job runs on Reactor.
Same work you do today. The difference is what happens automatically around it.
New-patient inquiry comes in
Prospective patient submits a web form Friday at 4:55 PM. Reactor captures it, runs basic insurance and intake screening, and a coordinator (or the after-hours assistant) responds inside the hour — not Monday morning.
Booked, verified, prepped
Appointment is booked into the schedule. Insurance verification request goes out automatically. Intake forms hit the patient's phone by text the day before — done before they walk in the door.
Front desk runs the visit, not the paperwork
Patient arrives with intake complete and insurance verified. Front desk focuses on the human moment — check-in, copay, real welcome — instead of typing while three patients wait.
Recall scheduled before they leave
At checkout, the next visit (cleaning, physical, follow-up imaging) is booked or queued into the recall engine with the right cadence. The 'we'll call you to schedule' loop ends.
Review asked at the right moment
Twenty-four hours after a positive visit, the review request goes out — text first, email backup. Private feedback gets routed to the practice manager. Public five-star feedback flows to Google.
Dormant patients reactivated
Patients who haven't been seen in 12–24 months get re-engaged on a cadence tuned to their visit type and provider — typically a meaningful, recoverable share comes back in the first 90 days.
What changes
What changes once it's running.
<1 hr
New-patient response
Inquiries get a real response inside the hour — including evenings and weekends. The single biggest predictor of which practice wins the new patient.
+25–40%
Recall worked
Recare lists move from 'when we get to it' to fully worked every week, lifting per-provider production without adding clinical capacity.
Lower
No-show rate
Multi-touch reminders and easy reschedule links typically pull no-shows down by a third or more within the first 90 days.
10×
Review velocity
Most practices jump from a handful of Google reviews per quarter to a dozen-plus per month — and the rating drifts up alongside the volume.
Directional ranges based on operators we've worked with. Real numbers depend on where your business is starting from — we'll walk that through on the strategy call.
Where to start
Recommended starting package: Reactor Core.
$999/mo
TODO — confirm the typical starting package for practices. Core is the current default because of multi-provider scheduling and reporting.
Common questions
Medical Practices questions, answered straight.
- Is this HIPAA-aware?
- Yes. Patient communication runs through HIPAA-aware channels with BAA in place, and the workflows are designed so PHI stays in the systems built to hold it. We don't push clinical data anywhere it shouldn't go.
- Does it replace our EMR or PMS?
- No — Reactor sits alongside your EMR/PMS as the operational and patient-experience layer. We integrate so booked appointments, recall lists, and patient records stay in sync without double entry.
- What about specialty practices — derm, dental, ortho, vision?
- The configuration adapts. Derm and dental lean heavily on recall and reactivation; ortho on referral pipelines and treatment-plan conversion; vision on annual recall and frame/contact reorder cycles. Same engine, different cadence.
- Will this help us with insurance verification?
- Reactor automates the request and tracks it through to confirmation, so the front desk isn't doing it at the window. Verification itself still happens through your clearinghouse — we just make sure it actually gets done before the visit.
Ready to see Reactor configured for medical practices?
A 30-minute strategy call. We'll dig into where your business is, what's working, and whether Reactor is the right fit.